What happens during the initial consultation?

We conduct a phone consultation to learn about your family’s needs. We discuss candidate duties, ideal traits, learning styles, family dynamics, and your goals for hiring a Household Professional.

What is included in the booking confirmation?

We send a detailed email outlining the job description, placement fees, and an interview timeline. We ask you to review and confirm the job description to ensure accuracy.

How do you source candidates?

We contact our candidate pool and collect resumes, police checks, video introductions, training certificates, and references. We verify all documents, contact referees, check social media, and conduct interviews.

What is included when presenting shortlisted candidates?

You’ll receive a shortlist of 2–3 candidates with their profiles, video intros, interview availability, and consultant feedback on their suitability for your family.

How do you assist with interviews?

We coordinate interview times, provide links for virtual meetings, share sample questions, and support you with feedback afterward. We also help draft offers, negotiate salary, and prepare contracts.

What happens if the placement doesn’t work out?

We offer a replacement guarantee. For Australian families, there is a 2-week trial. For international clients, 4 weeks. If the placement isn’t a fit, we’ll help find a suitable replacement.

Salary Survey for Household Staff

Candidate Agreement for Private Staffing Candidates

Candidate Agreement for Private Household Staffing

This Candidate Agreement ("Agreement") is entered into by and between Australian Nanny Agency, located at Suite 909, 5 Owen Street, Port Douglas QLD, and the Candidate, on the date of signature below.

1. Purpose

This Agreement outlines the terms and conditions under which the Agency will assist the Candidate in securing employment within the private household staffing industry.

2. Candidate Responsibilities

The Candidate agrees to:

a. Provide accurate and truthful information throughout the application process, including personal details, work history, qualifications, and references.

b. Complete all required background checks, screenings, and certifications as requested by the Agency or potential employers.

c. Respond to communication from the Agency in a timely manner and attend scheduled interviews.

d. Inform the Agency of any changes to availability, qualifications, or circumstances that may impact employment opportunities.

3. Agency Responsibilities

The Agency agrees to:

a. Offer access to job opportunities that align with the Candidate's qualifications and preferences.

b. Assist the Candidate throughout the application and interview process, including preparation and feedback.

c. Keep the Candidate's personal information confidential, in compliance with privacy laws and regulations.

d. Notify the Candidate of job offers and assist in negotiating employment terms where applicable.

4. Fee Structure

a. The Agency charges no placement fees to the Candidate. Placement fees are billed to the employer upon successful placement.

b. The Candidate is responsible for any personal costs incurred for required checks, certifications, or documentation.

5. Employment Relationship

a. The Candidate understands that any employment relationship formed through the Agency is strictly between the Candidate and the employer.

b. The Agency is not responsible for resolving any employment disputes between the Candidate and employer.

6. Termination of Agreement

a. Either party may terminate this Agreement at any time with written notice.

b. Upon termination, the Candidate agrees to cease using the Agency's services and return any materials provided.

7. Governing Law

This Agreement is governed by and construed in accordance with the laws of Queensland, Australia.

8. Interview Disclosure Clause

8.1 Candidates must disclose if they are interviewing or negotiating with other agencies or families while under representation by the Agency.

8.2 Failure to disclose resulting in an accepted offer may lead to the Candidate being invoiced for time and resources expended by the Agency.

9. Confidentiality Clause

9.1 The Candidate's personal information will not be disclosed to any third party until a signed Letter of Offer is executed by both the Candidate and the employer.

9.2 The Candidate agrees not to discuss any job role, client opportunity, or private household details with third-party professional agencies or their representatives without written consent from the Agency.

10. Acceptance of Job Offer

10.1 Acceptance of a job offer, whether verbally or in writing, is considered binding.

10.2 Should the Candidate revoke acceptance after it is communicated, the Agency reserves the right to invoice for time and resources expended. Financial liability may apply.

11. Signed Contract Commitment

11.1 Signing a contract constitutes a binding agreement between the Candidate and the employer.

11.2 If the Candidate revokes the signed contract after acceptance, the Agency may invoice for incurred expenses and time invested.

12. Candidate Data Retention and Privacy

The Agency will retain Candidate information for a period of 6 months from the date of application. After this period, all information will be securely deleted to comply with Australian privacy laws and minimise the risk of data breaches. Candidates wishing to be considered for future opportunities beyond this timeframe will be required to reapply and resubmit their information.

13. Entire Agreement

This document represents the full understanding between the Candidate and the Agency and supersedes all prior agreements, whether oral or written.

14. Acknowledgment

By signing below, the Candidate acknowledges having read, understood, and agreed to all terms outlined in this Agreement.