What happens during the initial consultation?

We conduct a phone consultation to learn about your family’s needs. We discuss candidate duties, ideal traits, learning styles, family dynamics, and your goals for hiring a Household Professional.

What is included in the booking confirmation?

We send a detailed email outlining the job description, placement fees, and an interview timeline. We ask you to review and confirm the job description to ensure accuracy.

How do you source candidates?

We contact our candidate pool and collect resumes, police checks, video introductions, training certificates, and references. We verify all documents, contact referees, check social media, and conduct interviews.

What is included when presenting shortlisted candidates?

You’ll receive a shortlist of 2–3 candidates with their profiles, video intros, interview availability, and consultant feedback on their suitability for your family.

How do you assist with interviews?

We coordinate interview times, provide links for virtual meetings, share sample questions, and support you with feedback afterward. We also help draft offers, negotiate salary, and prepare contracts.

What happens if the placement doesn’t work out?

We offer a replacement guarantee. For Australian families, there is a 2-week trial. For international clients, 4 weeks. If the placement isn’t a fit, we’ll help find a suitable replacement.

A young boy is putting coins into a jar on a wooden table.

Salary Guide for Domestic Staff

Australia

In Australia, the compensation for private household professionals varies according to experience and the candidate's salary expectations. The following provides a guideline for minimum recommended salaries for household professionals in Australia.

Minimum Salary Expectations

Entry level with limited experience from $32.31ph
(less than 3 years of experience)from $40.00ph
(more than 3 years of experience) from $45.00ph
(more than 5 years of experience)from $50.00ph
Maternity & Doula trained from $50.00ph

Placements in Australia must adhere to the

following requirements:

12% Superannuation payments
Fuel & work tools reimbursement
Minimum salary as established by Fair Work Australia
minimum of four hours of work per day (is prefered)
overtime, holiday pay, and sick pay is to be provided

INTERNATIONAL

Private household professionals' salaries are determined on a case-by-case basis, contingent upon individual experience. Candidates typically possess their own salary expectations, which are negotiable based on the overall compensation package offer.
Salaries are from:

Less than 3 years: from £1000.00 per week
5 years or more from £1400.00 per week

Specialised Nannies:

Travel Nanny: from AU$2000.00 per week,
Exclusive of return flights
Maternity Nurses: from $65.00AUD per hour
Doulas: From $85.00AUD per hour
House Manager: £1400.00GBP

Live in - Employer must provide

paid weekly or per month.
one (1) month of paid holiday leave each year.
one (1) round-trip flight from Employee’s home country to the Employer’s residence, with the
flight to be arranged and paid for by the Employer.
comprehensive medical insurance for the Employee, covering non-cosmetic medical treatments and emergencies.
private room or apartment and bathroom, with access to a lockable door for privacy and security.
three (3) staff meals per day
access to the internet for the Employee’s usage

Fair Work Australia Award Rates

House Manager or Family Assistant which award rate
1. House Manager (if primarily household duties, no direct childcare)

Such roles typically fall under the Miscellaneous Award 2020 \[MA000104

Designed for jobs not covered by other modern awards
Classifications depend on duties, skill levels, supervision, etc.

Unfortunately, Fair Work does not provide centralized pay guides for the Miscellaneous Award online.

You’ll need to:

1. Visit the “Miscellaneous Award” page on Fair Work Ombudsman’s site.
2. Check classification structure in Schedule B.
3. Use the Pay & Conditions Tool to calculate rates based on selected duties.

Family Assistant / Family Manager with contact with children

If the role involves regular childcare or educational duties, it likely falls under the Children’s Services Award 2010 \[MA000120]
Covers in-home care and other childcare roles ([Fair Work Ombudsman][1], [Fair Work Awards][2])

As of 1 July 2025, adult base rate is $25.71/hr for Level 2.1
$39–49/hr for senior roles ([Department of Education][3])

Typical Hourly Rates (post 1 Jul 2025) From Worker Retention Payment supplement; includes wage uplift, Department of Education.

Classification | New min \$/hr

Level 1.1 (entry/small provider) $27.45
Level 2.1 (qualified care) $28.28
Level 3.x (supervisors, diploma level) $30.93–33.00
Level 4–6 (Director/Assistants) $36.43–49.37

To see your exact rate, identify which level matches your responsibilities, then confirm via the

Pay & Conditions Tool o
Children’s Services Award Pay Guide downloadable from Fair Work
([Department of Education][3]
[Fair Work Ombudsman][1],
[Fair Work Ombudsman][4]).

Summary
House Manager (no child contact): likely under

Miscellaneous Award 2020 \[MA000104] –
Check Pay & Conditions Tool for specific rate.

Family Manager / Family Assitant WITH childcare duties:

Covered by Children’s Services Award \[MA000120]
$27–49/hr depending on classification level and qualifications.

What to do next:

Use Fair Work’s Pay & Conditions Tool, select your award (Miscellaneous or Children’s Services) and input:

Full-time or part-time
Casual vs permanent
Level/classification

Consider downloading the relevant

Pay Guide PDF for detailed breakdowns.

AWARD LINKS

Fair Work Australia MA000120
Fair Work Australia MA000120
Dept Education Early childhood providers
Minimum Wages Pay Guides - Fair Work Ombudsman"