Elite Placement

When families choose our Elite Placement Full Concierge Service, they’re choosing a seamless, end-to-end process designed to remove the stress from hiring. From pre-interview video introductions and carefully curated candidate portfolios, to our trusted replacement guarantee and access to the highest calibre of nannies, every detail is managed with precision and care. This service is tailored for families who value excellence, discretion, and peace of mind, ensuring that the nanny selected is not only highly skilled but also the right fit for your unique household.

How It Works in Practice

1. The Perfect Match
Earlier this year, a professional couple in Sydney engaged our Elite Service to find a nanny for their newborn. After viewing pre-interview videos and candidate portfolios, they selected a highly experienced maternity nanny. The placement was smooth, and the family have been so happy with her care that she is still with them today. For this family, the process delivered exactly what they hoped for: a trustworthy, capable nanny who quickly became an integral part of their household.

2. When the First Match Isn’t the Right Fit
The Morrison family reached out for a daily nanny to care for their two school-aged children. We quickly arranged video introductions and shortlisted strong candidates.

They chose a nanny who, on paper, seemed ideal. However, after two weeks it became clear that her approach to homework and routines didn’t align with what the parents wanted. Because they had chosen our Elite Service, the replacement guarantee gave them peace of mind.

We arranged a fresh candidates immediately, and within days they had a new nanny in place one who has been a much better fit for their children.

3. A Replacement After Nine Weeks
Kealie family were very happy at first, but around the nine week mark they decided the nanny’s availability no longer matched their needs. Because the guarantee period had progressed, they received a replacement under our sliding scale paying a reduced percentage of the placement fee rather than starting from scratch. This allowed them to secure a new nanny quickly while recognising the time already invested in the original placement. The family appreciated the fairness of this approach, knowing they were supported without expecting unlimited replacements.

Through these examples, families can see that our Elite Placement – Full Concierge Service is not a one-size-fits-all solution. It’s a thoughtful, structured process that offers reassurance, flexibility, and fairness at every stage — whether the first candidate is a perfect match, or a replacement is needed down the line.

Frequently Asked Questions

What is included in the Elite Placement – Full Concierge Service?
What is included in the Elite Placement – Full Concierge Service?
This service covers everything from shortlisting and video introductions to candidate portfolios, replacement guarantees, and access to the highest calibre of candidates. We manage the entire process end-to-end for you.
What happens if the nanny we choose isn’t the right fit?
What happens if the nanny we choose isn’t the right fit?
If the nanny leaves or you decide the match isn’t right, our replacement guarantee applies. Depending on the timeframe, we’ll either arrange a free replacement or apply a credit/discount towards your next placement.
How does the replacement guarantee work in practice?
How does the replacement guarantee work in practice?
For example, if a nanny leaves within two weeks, we provide a replacement at no cost. If it happens after three months, families may receive a partial discount towards the next placement fee. This ensures fairness and peace of mind at every stage.
What is our Placement Guarantee
Our Placement Guarantee
We know finding the right nanny is a big decision, and sometimes the first match doesn’t work out. That’s why we offer a clear and supportive replacement guarantee.

0–2 weeks after placement – Free replacement

2–8 weeks after placement – Replacement at 25% of the original placement fee

9–12 weeks after placement – Replacement at 50% of the original placement fee

After 12 weeks – A new placement fee applies

This policy ensures peace of mind for families while recognising the time, effort, and resources involved in carefully screening, interviewing, and introducing new candidates.

Our goal is always to make the process as smooth and stress-free as possible while protecting the integrity of the professional nannies we represent.
Do families often need replacements?
Do families often need replacements?
Not always. Many families find the right fit immediately and continue happily for years. However, if your circumstances change or the nanny isn’t a match, we’re here to support you with a structured replacement policy.
Why choose the Elite Placement service over the standard service?
Why choose the Elite Placement service over the standard service?
The Elite Placement service offers a much higher level of support, discretion, and candidate quality. It’s designed for families who want a smooth, stress-free process with clear guarantees and only the most qualified candidates.