Premium Placement
When families choose our Premium Placement Full Concierge Service, they’re choosing a seamless, end-to-end process designed to remove the stress from hiring. From pre-interview video introductions and carefully curated candidate portfolios, to our trusted replacement guarantee and access to the highest calibre of nannies, every detail is managed with precision and care. This service is tailored for families who value excellence, discretion, and peace of mind, ensuring that the nanny selected is not only highly skilled but also the right fit for your unique household.
Premium Placement highlights flexibility for full-time hours.
The Premium Placement Package is ideal for families who want a 6 Nanny Match Guarantee.
Our Service Inclusions
- Curated shortlist of fully vetted nanny candidates
- Detailed candidate profiles with personality and suitability matching
- Collection of a minimum of 5 written references, all personally verified
- Comprehensive reference checks with past employers
- Employment history check and background screening
- Working With Children Check verification
- Each nanny is interviewed via video by our team
- Preparation of the Letter of Offer and Contract
- Organising and confirming trial days
- Expert guidance to help you choose the best nanny for your family
- Free replacement guarantee within the first 6 months
- Shared Commitment Replacement Guarantee up to 12 months
How it works
How Our Placement Process Works
- You will receive two to three carefully selected nanny candidate profiles that match your job description.
- If you’d like to see more options, additional candidates can be viewed with a $75 service package.
- Once you are ready to book a trial, an invoice will be generated for equivalent 6 weeks of the nanny’s salary.
Peace of Mind Guarantee – Your Insurance Package
Every placement comes with our
Free Replacement Guarantee in the first 6 months. If things don’t work out, we will provide you a replacement nanny at
no additional cost.
Beyond that, you are protected under our Shared Commitment Replacement Guarantee for up to 12 months. This ensures you are never left without support, with discounted replacement fees applied if your nanny leaves after the initial 3-month window.
Think of it as an insurance package for your peace of mind – giving you confidence that your investment in the right nanny is fully protected.
Shared Commitment Replacement Guarantee
We stand by every placement with a clear, 12-month guarantee. If your nanny is not suitable, we’ll provide a replacement on the following terms:
- 0 – 6 months → Free replacement
- 6 – 9 months → 50% of the original placement fee
- 9 – 12 months → 75% of the original placement fee
This ensures families have ongoing peace of mind, while reflecting our shared commitment to a successful long-term match.
How It Works in Practice
1. The Perfect Match
Earlier this year, a professional couple in Sydney engaged our Premium Placement – Full Concierge Service to find a nanny for their newborn. After reviewing pre-interview videos and detailed candidate portfolios, they selected a highly experienced maternity nanny.
The placement was seamless, and the family have been so delighted with her care that she is still with them today. For this family, the service delivered exactly what they hoped for: a trustworthy, capable nanny who quickly became an integral part of their household.
How the Placement Fee Was Calculated
The nanny worked
38 hours per week at $40 per hour.
- Weekly salary: $1,520
- Placement Invoice $9,129.00
This placement included our Shared Commitment Guarantee, giving the family confidence that if the match wasn’t suitable, a replacement would be arranged under the guarantee terms.
2. When the First Match Isn’t the Right Fit
The Morrison family reached out for a daily nanny to care for their two school-aged children. We quickly arranged video introductions and shortlisted strong candidates.
They chose a nanny who, on paper, seemed ideal. However, after two weeks it became clear that her approach to homework and routines didn’t align with the parents’ expectations.
Because they had selected our
Premium Service, the replacement guarantee gave them peace of mind. We arranged fresh candidates immediately, and within days they had a new nanny in place one who has since been a much better fit for their children.
Frequently Asked Questions
What is included in the Elite Placement – Full Concierge Service?
What is included in the Elite Placement – Full Concierge Service?
This service covers everything from shortlisting and video introductions to candidate portfolios, replacement guarantees, and access to the highest calibre of candidates. We manage the entire process end-to-end for you.
What happens if the nanny we choose isn’t the right fit?
What happens if the nanny we choose isn’t the right fit?
If the nanny leaves or you decide the match isn’t right, our replacement guarantee applies. Depending on the timeframe, we’ll either arrange a free replacement or apply a credit/discount towards your next placement.
Do families often need replacements?
Do families often need replacements?
Not always. Many families find the right fit immediately and continue happily for years. However, if your circumstances change or the nanny isn’t a match, we’re here to support you with a structured replacement policy.
Why choose the Elite Placement service over the standard service?
Why choose the Elite Placement service over the standard service?
The Elite Placement service offers a much higher level of support, discretion, and candidate quality. It’s designed for families who want a smooth, stress-free process with clear guarantees and only the most qualified candidates.
Q: What is the Shared Commitment Guarantee?
Q: What is the Shared Commitment Guarantee?
A: Every placement comes with one replacement guarantee valid for 12 months. If your nanny leaves or is not suitable, we will provide a replacement under our sliding scale policy.
Q: Is there a limit on replacements?
Q: Is there a limit on replacements?
A: Yes. Only one replacement is included under the guarantee. Any further replacements require a new placement fee.
Q: Are placement fees refundable?
Q: Are placement fees refundable?
A: Placement fees are non-refundable. Instead, our Shared Commitment Guarantee ensures you receive a replacement nanny if needed.
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